Q: What is your minimum order?

The minimum order quantity of LinkCoo’s fabric and tape is 1000 square meters, and the minimum order quantity of finished products is 1000 pieces;

Q: Can I get samples? How to order?

LinkCoo provides free samples for all products displayed on the website; you can click here to fill in the form, and we will arrange for you to send out the paper as soon as we receive your form; customized products need to determine whether the samples need to be charged according to the actual situation.

Q: Where do you ship from?

We ship from Shanghai port.

Q: How do I know the status of my order?

LinkCoo’s business team will update you with the latest logistics progress in real-time through the contact information you left.

Q: What if my tracking information says my package was delivered, but I didn’t receive it?

If your tracking information shows that your package was delivered, but you can’t find it:

It is at the discretion of the carrier to place the shipment in a safe location, so be sure to check areas such as front porches, side doors, back porches, or near garages

Can you check for notifications about delivery attempts?

If you still need help finding your package, please let LinkCoo know within five days of the carrier delivery date so we can begin tracking and shipping your replacement product using UPS.

Q: What if I am not satisfied with my purchase?

Any of our items can be returned within 30 days of receipt if:

item unused
The item is in pristine condition.
Contents of the original box
Clearance items (marked as remaining) and special order items are not accepted.
All returns are subject to approval.
Any issues regarding damaged goods or shortages must be resolved within 30 days of the ship date.

If these conditions are met, the customer will return the freight to our company. Once the product has been received and inspected, we will refund less than 30% of the restocking fee. If these conditions are met, a letter of credit will be offered to the customer.

Please review all packages when they arrive and contact us for damaged products. We will replace any damaged products as soon as possible.

Q: Which countries cannot be traded?

LinkCoo has perfected its global delivery capabilities, except for extremely remote areas where door-to-door delivery is impossible (you need to pick up the goods at the nearest logistics station); most other sites support door-to-door delivery.

Q: What types of payment do you accept?

We accept mainstream payment methods, including TT, VISTA, Paypal, Alipay, DAT, etc.

Q: How often are items returned, and how do I know if an item I purchased has been returned?

Backorders are rare, but if a requested item is back-ordered, we will contact our customer via email as soon as possible. We cannot necessarily guarantee any shipping date at that time, but we will do our best to give you an accurate estimated arrival date.

We usually send a partial order as a courtesy if you ordered multiple items and only one is out of stock. Backordered items are automatically forwarded to you when they arrive.

Q: Who pays the tax, pays the tax, pays the tax?

Unless expressly stated otherwise in a quotation or invoice, purchase prices exclude taxes, duties, import and export charges, duties, and duties.

Q: What is your after-sales policy?

All merchandise sold on linkcoo.net reflects its current standards and specifications. Only some of the items described here may be appropriate for some users.

We provide a one-year warranty on the temperature range or operating environment offered by linkcoo.net. If there is any problem during the warranty period, we will send you a new product directly (this is extremely rare)

When the product exceeds its marked performance limit, linkcoo is not responsible for the damage. However, LinkCoo can provide guidance and more suitable products for your production environment.

Q: When will the order be shipped?

Products in stock are dispatched within three days.

Customized products will be sent out within 7-15 days, depending on production, regardless of quantity.

Q: What if I can’t find the answer to my question here?

Please get in touch with us to get answers to your questions.

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